Service & solutions

Committed to
sustainable growth

Compliance Across all Jurisdictions

Having been in the gaming business ourselves, we understand the number one worry for casino executives is ensuring regulatory compliance.

At Vault, we incorporate and apply AML compliance principles in every aspect of our work, simultaneously ensuring they meet regulatory requirements across various jurisdictions to help instead of hinder business growth.

Service and Solution - KYC

Credit Assessments (KYC Onboarding)

1. Strict, but quick, onboarding audits of individual clients are conducted 

2. Credit term independent from the sales team to prevent conflict of interest

3. Identify, manage and mitigate potential risks by our compliance officers

Service and Solution - Regulated Collection

Regulated Collections

1. Provides compliant payment gateway that meets regulatory requirements

2. Legally binding, locale-specific agreements in separate countries adhering to AML rules

Sales and Operations Optimization

Our consulting team aim to drive efficiency and achieve customer satisfaction. With trust and communications, we work hard to deliver exceptional experiences that will boost customer retention. The use of our CRM Technology and creativity in data analysis to capture human behaviour optimize operations in establishments internally and externally. 

Our team comprises Casino's top experts with decades of experience in Macau and Vegas, where they gained highly advantageous assets in the sales and marketing field with an extensive global network and high closing rates. 

We combine people, processes, and proprietary technology to bring you the best services to enhance your business.

Service and Solution - Personalized Customer

Personalized Customer Experience

Knowing each client is unique, our team of dedicated professionals can offer comfortable experiences and personalized services based on their taste. 

Service and Solution - Break Customer

Break into New Customer Markets

All businesses desire growth.

Our team has vast knowledge locally and internationally. They possess stellar business track records and will put in their best effort to represent your prestigious company in local or foreign countries, providing rapid growth in your customer base in the shortest time possible.

Service and Solution - Operational support solution

Operational & Support Solutions

Our support solutions cover most casino operations functions and are designed to help companies stay in compliance, and minimize the time needed for operations. 

Our team provides a range of in-depth expertise exclusive to top companies to actively eliminate regulatory concerns, unnecessary capital, operational expenses and human management issues.

Training

We believe that the potential of every employee and member of the company needs to and can easily be upgraded and evolved to face and conquer the new challenges we will face tomorrow, together.

Compliance

To promote a culture of compliance and thus demonstrate an unequivocal commitment to transparency and abide by the law

Sales

To encourage proactive upgrading of guest-focused skills across departments, providing the most incredible experience for customers

Improve Processes

To understand the standard operating procedures and optimize them to drive efficiency and cost-effectiveness daily

Optimizing Technology

The drive behind Vault’s creation was to help the Hospitality and Casino industries scale personalized services to their customers through the help of technology, working in synergy with a profoundly personal human touch. We believe that this industry will soon be transformed into a Smart Hospitality & Casino business, spearheaded by innovative technology solutions such as our own.

 

Our definition: Network Coordination + Data Intelligence = Smart Business.

Network Coordination
Breaking down complicated business activities so that firms can accomplish tasks more effectively
Data Intelligence
Effectively iterating products and services according to consumer activity, response, and needs. In other words, personalization.

 

Simply put, there’s only so much you can remember about a particular customer. Why not embrace technology to keep track of your customers, providing them with an unparalleled and unforgettable personalized experience?

 

We use our proprietary technology solutions to help Service industry clients embrace the Smart Business methodology where personalization, speed, and efficiency are vital to serving customers better. Our comprehensive ecosystem drives the game-changing elevation of customer experience to new heights. We employ algorithms, big data analysis, and artificial intelligence technology to amass an extensive understanding of customer details, far surpassing previous traditional business models.

Service and Solution - Fostering Collab

Fostering Collaboration

Our team is connected through our proprietary, mobile-centric CRM technology, which also seamlessly manages data coordination and intelligence to our partners and your establishment’s incumbent team. This allows multiple departments to coordinate effectively and efficiently while achieving casino compliance and client expectations.

Our Strategy - Serving Our Customer

Customer Preference Understanding

We use data intelligence to effectively iterate products and services according to consumer activity, response, and needs. By balancing high touchpoints with low touchpoints, we keep track of every customer’s needs and preferences in an omnichannel approach, employing big data analysis and artificial intelligence to curate an entirely personalized consumer journey.